The EMG Team

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Kim Grosse


Tel +31 164 317 026
kgrosse@emg-pr.com


Recent Posts


7 November 2017

Mapping twists and turns in the digital customer journey

Customer journey mapping in a dispersed, digital landscape is now an ongoing process, not an annual event. The days of mapping customer journeys once a year (or every two years at a push) resulting in a final presentation are numbered.