Issue Management & Crisis Comms


Issue Management & Crisis Communications

When a crisis hits a company, you need to decide quickly how to respond. EMG has supported many clients through various crises and developed crisis communications plans to cope with possible future crises. While developing such a plan, an analysis of the key company and industry issues and strategies to optimize communication on these subjects can help to avoid or limit the impact of crises. (Social) Media Monitoring should also be considered to assess how issues develop and to identify key influencers.

EMG's Issue Management & Crisis Communications capabilities include:

  • Crisis communications plan development
  • Spokesperson training for global TV/radio and trade/print media
  • (Social) Media planning, monitoring and response
  • Social media consultancy
  • Onsite support
  • Press Releases, holding statements and Q&A drafts development
  • Internal communications policies
  • Local community & stakeholders communications
  • Partner, prospect and customer communications